I have never done a rant before, but I think it is finally time….
I used to really like Ancestry. They were my go-to company for everything genealogical. However, over the past couple years, they have really let me down.
First, I did my Y-DNA testing through Ancestry. Ancestry quit doing Y-DNA; so whatever matches I had when they quit is all that I will ever have from them. I had to transfer my results to FamilyTree DNA and pay them their fee. I really feel that the money I spent on Ancestry’s Y-DNA test was wasted because they canceled the program about a year after I tested with them.
Next, I decided to go “all-in” with Family Tree Maker for Mac. I had used Family Tree Maker long ago. I tried Mac Family Tree, Reunion, and Heredis but found that Family Tree Maker was better for my needs. So I bought it, upgraded it, and learned the nuances of its use. Then I started having more and more problems with the synchronization between my database and what was at Ancestry. Whenever the two (my local and the Ancestry) trees got out of sync and corrupt, the answer Ancestry support had was to accept what I had on Ancestry and replicate it back down to my local machine. Of course, that would break any private information I had or any media that I hadn’t uploaded to Ancestry. I have a lot of private sources, mostly correspondence or interviews with living individual where personally identifiable information is included in the original text or recording.
I decided to continue with Family Tree Maker for Mac but stop any synchronization with Ancestry. My trees seemed to remain stable and I figured I could upload what I had once or twice a year and keep the public parts of my work fully shared. Sound like a great idea except we know it won’t work after next December when Ancestry quits all support for Family Tree Maker.
Ancestry’s decision to eliminate Family Tree Maker is more than just a nuisance. What it did was eliminate any trust I had and crushed my respect for the company. I now truly believe Ancestry does not care about their customers and will not support them in the long run. What they seem to care about is maximizing their profits. It appears that lower profit product lines and legacy products just aren’t worth supporting.
The bottom line is I do not trust Ancestry any longer. When the bubble bursts on atDNA and something newer and better is in the market, I’m sure that Ancestry will drop atDNA support too — It seems to be their way.
What can I do? First, I’ll quit using Family Tree Maker for the Mac. I know they will support it for another year; however, I will not. I will quit recommending Ancestry for atDNA, mostly because I can’t trust they will keep with the program. Finally, over the next few weeks, I plan to review alternatives to Family Tree Maker for Mac 3. Once I find a desirable solution I will begin the tedious process of exporting my trees from Family Tree Maker for Mac 3 to GED files then importing them into whatever software I decide on using. It is a lot of tedious work to restart a tree and fixing anything that broke during a migration from a GED file, but it is clear that Ancestry doesn’t care about that. You know what? I don’t care about them either.
I know that for Ancestry it is “only business,” but because of their attitude I’m weaning myself off Ancestry products, ‘cause you know, it is “only consumption.”
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